Nenita has 20 years of ITSM experience and currently manages an internal support team for U.S. Bank. A long time HDI member and officer originally from the San Francisco Bay Area, she relocated to Portland, Oregon where continues to be involved in the HDI community.
I was born and raised in Portland and received a gymnastics scholarship to Univ of Iowa and graduated in 1991. I toured with the Bud Light Daredevils for 5 years performing a slam dunk halftime show at NBA and NCAA basketball games before starting my 22 year career at TEKsystems. I've been doing triathlons for about 5 years and I completed my first full Ironman in 2018.
I'm married and have boy/girl 16 year old twins and one step daughter, 22, and one step son 20. I'm really excited to sit on our local HDI chapter board and I look forward to growing our membership.
With over 20 years working in IT support and operations, Elizabeth has managed a number of disciplines including tier 1 support, tier 2 support , access management, network operations, and end user computing. She has also supported and administered ITSM software including as Remedy, Service Desk Express and Heat.
An HDI certified support center director, Elizabeth is dedicated to blending the best of established practices with new ideas to achieve goals, optimize efficiency and continually improve. She believes exceptional technical services are built on a foundation of effective and measurable processes, cohesive business relationships, and an engaged team of people who are empowered to be successful
Kaleb has been working in IT for over 20 years ranging from internet startups, fortune 500 companies and local government. Specific things about IT which Kaleb enjoys - the intersection of Facilities and IT within DataCenters, process maturing and documentation.
Currently Kaleb is the IT Support Services Manager at Multnomah County responsible for end user support.